reset password not working

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Support Forums Support reset password not working

This topic is: Resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #2631

    Heather Faison
    Participant

    Trying to reset my admin password by clicking the “Lost your password?” link and I keep getting sent to a 404 page.

    #2632

    Heather Faison
    Participant
    This reply has been marked as private.
    #2639

    Boaz
    Keymaster

    Hi,
    This isn’t concerning the theme, but probably one of your plugins.
    Through FTP change your Plugins folder name to something else (no matter what, it’s just to prevent the system from finding the plugins).
    Then try and reset your password again.
    Finally, change the plugins folders’ name to Plugins again, and find out what plugin causes this conflict.

    #2802

    Heather Faison
    Participant

    Thanks for the speedy reply as always! Changing the plugins name worked like a charm.

    cheer!

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