issues after update

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Support › Forums › Support (Legacy) › issues after update

This topic is: Resolved
Viewing 20 posts - 1 through 20 (of 22 total)
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  • Author
    Posts
  • 08/05/2016 at 11:20 #1456
    golan
    Participant

    Hi

    After entering the activation key and updating everything i can not see the image map widget.
    Can you please help with this issue.

    Thanks

    08/05/2016 at 13:07 #1460
    Noa
    Keymaster

    Hello Golan,

    Are you referring to the map widget or the image widget?

    Can you send a screenshot / link?

    09/05/2016 at 7:30 #1466
    golan
    Participant

    Look at the EVEREST demo on the footer, the global deployment section, this is what missing.

    Thanks
    Ron

    09/05/2016 at 13:02 #1467
    Noa
    Keymaster

    You mean the map image?

    It’s the following link:

    http://demo.getpojo.com/everest/wp-content/uploads/sites/10/2015/01/worldmap.png

    10/05/2016 at 7:36 #1473
    golan
    Participant

    Yes, Thanks

    10/05/2016 at 7:49 #1474
    Noa
    Keymaster

    So it’s ok now? You were missing only the image’ or the whole section?

    Because if it’s the whole section, it could be that you need to set 4 columns for you footer.

    You can do so in the Customizer > Footer > Columns.

    10/05/2016 at 8:10 #1479
    golan
    Participant

    My footer is set to 4 columns and i can add diffrent widget but i can not see the option to add the map image anymore
    Thanks
    Ron

    10/05/2016 at 8:52 #1481
    Noa
    Keymaster

    You tried to set an image widget and insert the image I sent you?

    In Appearance > Widgets.

    Maybe there’s a misunderstanding here..what do you mean by “i can not see the option to add the map image anymore”?

    10/05/2016 at 9:16 #1487
    golan
    Participant

    In Appearance > Widgets, i can not see this option any more, i can not drag and drop this option – it does not exist over there anymore.

    10/05/2016 at 9:18 #1488
    Noa
    Keymaster

    That’s strange, maybe it has to do with a plugin installed..

    Try deactivating all the plugins and check if it solves the issue.

    Are you working with the updated version of WP and of the theme?

    10/05/2016 at 9:24 #1489
    golan
    Participant

    I am working with the latest theme and WP.
    Which plugin to disable?

    10/05/2016 at 9:28 #1491
    Noa
    Keymaster

    If you have an external plugins (not Pojo plugin) then try disabling all of them.

    If this doesn’t help could you send access details to a temporary user?

    10/05/2016 at 9:35 #1492
    golan
    Participant

    can i send you a print screen?

    10/05/2016 at 10:03 #1494
    Noa
    Keymaster

    Yes, you can send through http://imgur.com/

    10/05/2016 at 11:17 #1498
    golan
    Participant

    http://imgur.com/f1y1L3o

    10/05/2016 at 11:56 #1499
    Noa
    Keymaster

    Could you send access details to a temporary user?

    10/05/2016 at 12:53 #1505
    golan
    Participant
    This reply has been marked as private.
    10/05/2016 at 13:34 #1509
    Noa
    Keymaster
    This reply has been marked as private.
    10/05/2016 at 14:15 #1511
    golan
    Participant

    OK now i understand, Thanks.
    one last question – Do you support multi column drop-down navigation menu?

    10/05/2016 at 14:29 #1513
    Noa
    Keymaster

    Could you send an example or screenshot of the menu you want?

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