Themes not saving…templates not loading for past 2 days

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Support › Forums › Support (Legacy) › Themes not saving…templates not loading for past 2 days

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • 10/01/2017 at 0:49 #2682

    mel taylor
    Participant

    had great success with my first 3 pojo sites….but as of JAN 7…..POJO themes with elementor PRO has stopped working.
    page builder NOT saving.
    elements not executing on page.
    premium templates NOT loading.
    i went thru ALL plug-in turn-offs, clear cache… reload all themes, try diff themes….etc.
    using WPengine as host
    very frustrating…..as i am big fan of your work…..and do not want to ask for refund…..( i bought PRO & All themes )
    please address asap.
    thx !
    mel

    10/01/2017 at 7:13 #2683

    Boaz
    Keymaster

    Hi Mel,

    Can you send us access details to your admin panel, so we could have a look?

    10/01/2017 at 13:53 #2694

    mel taylor
    Participant
    This reply has been marked as private.
    10/01/2017 at 14:01 #2697

    mel taylor
    Participant
    This reply has been marked as private.
    10/01/2017 at 14:29 #2700

    Boaz
    Keymaster

    Please contact your Host provider and ask them to set this configuration:
    allow_url_fopen

    Let me know if this solved this issue.

    10/01/2017 at 14:57 #2705

    mel taylor
    Participant
    This reply has been marked as private.
    10/01/2017 at 15:14 #2706

    mel taylor
    Participant

    everything is fine on the wpengine side. after 20 minute deep dive by wpengine, they see nothing that would cause this issue. please….i hope pojo & elementor pro can solve this problem. your stuff is really great when it works. i may be forced to return to another pagebuilder if this is not resolved quickly.

    11/01/2017 at 7:08 #2707

    Boaz
    Keymaster

    Hi Mel,

    We are still looking into this.
    Is it possible you will send us an error log from your server?

    11/01/2017 at 13:48 #2711

    mel taylor
    Participant
    This reply has been marked as private.
    11/01/2017 at 13:52 #2712

    mel taylor
    Participant
    This reply has been marked as private.
    12/01/2017 at 12:32 #2721

    Boaz
    Keymaster
    This reply has been marked as private.
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